COVID-19 Shipping Policy

COVID-19 Shipping Policy

To our Valued Customers and Eyecare Providers:

We are in the midst of a unique and uncertain time with the global outbreak of COVID-19. We understand the challenge this poses both at home and for business.

Most important of all is your family and your health. Take care of one another and get through this difficult time safely. Businesses are also feeling the impact, and once restrictions after COVID-19 are lifted, they will work diligently to rebuild and forge ahead. For ophthalmologists, the recovery to normal patient volume will mark the return to business as usual.

We are here for you and we’re equipped to support you during this pandemic with overnight shipping and premier virtual support. If your existing laser goes down, we’ll be ready to assist.

  • Norlase can provide overnight shipping of our LEAF Portable Green Laser, and technical support via phone and virtual conferencing to get you up and running
  • Follow-up training in your office will be scheduled and confirmed (once it is safe to do so)

Norlase’s mission is to improve the lives of patients and ophthalmologists worldwide and we want to do our part to support you during this pandemic.

Please don’t hesitate to reach us by phone +1 650.489.0083 or email

We are in this together.

Oliver Hvidt  |  CEO  |  Norlase